Facilities Management Services: Forming a Long-Term Relationship with a Facilities...

Facilities Management Services: Forming a Long-Term Relationship with a Facilities...: Relationship is all about trust and understanding. As more and more businesses seek to use the services of an external company to supply ...

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Forming a Long-Term Relationship with a Facilities Company

Relationship is all about trust and understanding. As more and more businesses seek to use the services of an external company to supply their facilities management services, it is important that both companies at the opposite end adopt a stand that will benefit each other and enable them to work together for a very long time

The business world is a fast changing environment and no relationship can stay together for ever. Yet, with the right attitude and understanding, it is possible for 2 businesses to enter into a relationship that could go on for ages. Establishing such a long term relationship with your facilities management firm could be a very good idea due to the vital and sensitive roles some of these facilities management companies play in the efficient running of their client business. For such a long term relationship to happen, various things or factors need to be present

Trust

It is very vital that both companies are honest with each other. The client company needs to be open and clear will all its requirements and expectations from the start. The facilities management firm, on the other hand, has to recognise its limitations, and where possible bring in other specialists and staff to support its existing ones, instead of relying on its own staff even when they are aware of their inability to cope with a particular situation. Both companies need to work together in times of crisis, instead of playing the blame game

Solutions rather than problems

Many facilities management companies are seen as problem solvers to be fallen on in times of crisis. Any good facilities management company is capable of taking up such a role and are capable of taking up such a challenge when the need arises. The client’s role in such situations is to provide all the necessary support and platform to enable the problem to be dealt with effectively

Co-operation

The job of most facilities management companies is to ensure that the non-core sections of any business is operating efficiently to support the main business. If offices need to be cleaned before the office staff come in then it will be necessary for the cleaners to have access to the offices outside working hours; if supplies have to be delivered to meet the requirements for the next day, then it might be necessary for the delivery company and those involved to gain access when required. This calls for flexibility and also, shared responsibility on both sides.

Communication

Good communication is very important in any relationship. Making assumptions and expecting the other party to know and do things may not always be the right attitude. It is important the client company explain its desires and needs at every level, sometimes supported with adequate documentation. This makes it easier for the facilities management company to carry out its functions properly. Establishing a point of contact and leaving the channel between the two open at all times will be a very good way for a long term relationship

Apart from the above; being honest with each other, being prepared to listen and discuss issues when they arise, knowing what role the client company and the facilities management company each has to play, developing confidence in each other’s abilities are some of the other qualities that may be necessary for a long-lasting relationship with a facilities management company

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Why Your Business Needs the Services of a Facilities Management Company

Facilities management has become a very strategic and business discipline in recent years and many businesses have come to realise the important role facilities management plays in the running of the business. Services covering the provision of hospitality, medical and the running of office complexes all fall under non-core activities of many businesses. It is also something that many business can’t do away with 

For many businesses, employing or engaging an external facilities management company to take over the management and provision of its non-core activities is the best route; having realised the cost saving and advantages involved. It is therefore no wonder that many businesses are using the services of a Facilities Management Company in the provision of such services as the maintenance of offices and the workplace, maintenance of building and lifts, cleaning and groundworks.

 A facilities management company can also deliver flexible

Apart from the maintenance and management of those services listed above, a good facilities management company can also deliver flexible and adaptable solutions, making it easy for businesses to respond, for example, to better to cost pressures

Many businesses invest a large proportion of their capital into the provision of various facilities that make it possible for them to operate at the highest level. Running these services could be a daunting process. A facilities management company will have the knowledge and expertise to help the business maximise cost and value and increase profits.

A facilities management company can concentrate its efforts, staff and resources on the management of the facilities for the engaging business. This allows the engaging business to concentrate its efforts in doing what it does best; that is, the running of the businesses.

Due to many health and safety regulations and the need to comply rigorously with these regulations, facilities management is regarded as a very risky business. Many facilities management companies have the personnel with the training, the background and the experience to ensure such environmental and legislative provisions are duly complied with. Such personnel has also got the capability to track any changes and also identify any risks that may have a negative impact on the business, both in the short and the long run. They will be in the position to offer any advice and direction, as well as, take any corrective measures, helping the business to avoid or reduce risk and therefore any unnecessary or associated cost

For many businesses, ordering and taking delivery of such materials as those involved in cleaning and maintenance, such as toiletries, soaps, refuse bags, etc; ensuring that the vending machines are in good working order and fully stuffed at all times; staff have the proper uniforms and furniture that meets health and safety regulations, could be quite time consuming. In many cases, specialist knowledge may also be required which could be very costly to have in-house. A facilities management company could offer these services at a far lower cost. Such a company is capable of focusing all its attention on issues solely dealing with facilities in order to provide a very safe and efficient management of the assets of the business

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Benefits of Outsourcing Facilities Management Services

Outsourcing has become one of the popular terms in business circles in recent times. Companies and businesses which have effectively utilised the many features of outsourcing have come to realise the positive impact of making such a decision on their business. Many businesses have seen high efficiency in their operations, high turnovers and higher profits as a result of outsourcing non-core functions such as facilities management services. The question is what is so special about outsourcing that many businesses are constantly looking at it so favourably?

In general terms, outsourcing is more or less an agreement a business enters with an external agent, contractor or third party for the provision of certain services. Such services could include data processing, web design and development, facilities management services such as office cleaning, gardening and landscaping, accounting etc.

Why Outsource

Many reasons have been put forward for companies going this route. The obvious ones that seem to come up very often are

• To save money, 
• To utilise the services of specialized personnel that the company may on the normal circumstances may not be able to afford through employment, 
• To enable the business to concentrate on its core activities, 
• To give access to specialist equipment, the cost of which may be out of reach of a small business or may not be justifiable.

Why Outsource Facilities Management Services

Assuming your offices are cleaned before your staff get to work, unless you have other functions that the cleaner or cleaners can undertake during the rest of the working day, could you afford paying them a day’s wage only for them to hang around all day with very little or no work to do? How about the cost of the equipment they will require to perform effectively? Such equipment like vacuum cleaners, scrubbers, pressure cleaners etc. could be quite expensive. Many businesses may not be able to afford these or may deem the cost may not be justifiable. Thus the best way round this will be to outsource the particular service. And many businesses have come to realise the benefits of going this route.

Why an external facilities management firm will succeed

Many facilities management firms have a pool of labour that is very mobile. These can be moved around between different premises at a very short notice. Such staff can also be used for holiday cover and other absences such as sickness etc. By moving staff around such firms are able to provide a full day’s work to its employees at a very reasonable cost and still charge a fee that a business will find lower compared to employing full time personnel.

A businesses using the services of a facilities management firm to provide such services as office cleaning, window cleaning, carpet maintenance, hard floor maintenance, graffiti removal and similar will not have to start getting headaches over such staff not turning up. This is one typical example of how using a third party to provide a company with its facilities management services could be of a great benefit. Many companies in the motor vehicle industry, for example, have achieved substantial benefits through the use of third parties, not only for the maintenance of its premises and grounds, but also for car valeting and the maintenance of the motor vehicles on its forecourts

Apart from cost saving measures, using the services of an external facilities management firm can help free the companies’ resources, and enable it to invest in other essential facilities that will help it to grow, expand or perform more efficiently

If your company still have the provision of facilities management services, especially those related to office cleaning, window cleaning, carpet maintenance, hard floor maintenance, graffiti removal, data analysis, designing and maintaining your company website, it might be worth exploring the possibility of using a third party for the provision of these services. You will be surprised at how much benefit you will accrue as a result of this decision

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Why Outsource Facilities Management Services

A major part of facilities management centres on operations as well as management. Effort should therefore be put into ensuring that these functions are effectively organised and made to run efficiently, without getting bogged down with unnecessary paperwork, regulations and poor customer service; whilst at the same time delivering high quality facilities management services at a price that is very competitive.

What is Outsourcing

Outsourcing is a process whereby companies use the services of third parties, outside or external agencies and vendors to perform some of their business functions. Such functions may include facilities management, sales, payroll, etc. Such agencies will usually operate on independent basis and will not be directly employed by the main company. They could be freelancers or even very large companies themselves.

Benefits of Outsourcing

 Cost Reduction

Cost reduction is by far the most popular reason many companies outsource facilities management and other non-core services.  It is estimated over 13 million working days are lost each year through absenteeism, for whatever reason. Add the payment of sick pay to the cost of holiday pay, etc. and the cost to businesses could be enormous. To many businesses, the answer to this is the outsourcing of non-core functions such as Facilities management services.

Over the years many businesses have come to the realisation that using the services of external agencies could drastically reduce their cost, including advertising and marketing, wage bills, and improve their levels of profit.

Acquisition of New Skills

New technologies and better ways of doing things or performing various functions are constantly being developed. For businesses to perform at a very competitive level, higher skilled personnel may to required; and for many businesses, outsourcing, rather than employment might be the answer to this

Setting Priorities

For many businesses, the non-core activities such as maintenance, groundworks, cleaning, security, etc. are regarded as very essential. However, many of these functions are also regarded within many businesses as a distraction from their main activities. Outsourcing such non-core activities makes it possible for the business to focus and concentrate on what they do best

To keep up with technology and competition, staff need to be retrained on a continuous basis. This is a cost that many businesses find very difficult to bear in spite of the benefits such training bring to the businesses. Many would rather outsource non-core activities taking such training responsibilities and associated cost off their budget

Coping with growth

To assist in its growth, a business may decide that using its own personnel may slow down the rate of growth. This is because labour or personnel may find it difficult to adapt to the pace of growth. To avoid a possible slowdown of the intended growth rate, businesses may decide to outsource those functions including facilities management that it deems non-essential. Such a decision will enable the business to maintain the intended growth rate or even speed it up with hardly any bottlenecks.

Credibility

Businesses specialise in a particular activity or a group of activities. Specialisation improves or enhances credibility and may take a few years for such credibility to recognised Facilities management companies are known to excel in such levels of specialisation. Companies that may not be able to afford to employ such specialist personnel may be able to tap into such specialised resources and knowledge through outsourcing

Working with Fullfield Facilities Management and Motorclean Ltd.

Fullfield Facilities Management and Motorclean Ltd have been very reliable and trustworthy partners for many businesses, especially those in the motor vehicle industry for many years. Many businesses have achieved most, if not all the benefits outlined above and many more. A visit to their websites could be the beginning of a very long and fruitful relationship that could definitely move your business to unprecedented levels

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The Importance of Facilities Management to A Business

A large percentage of the assets of every business is made up of its facilities and the effective management of these facilities can go long way to determine how successfully the business can operate.  For many businesses, the effective organisation and running of the business; and how efficiently its staff and employees perform can greatly be determined by the facilities management strategy pursued by the business.

The delivery and attainment of a high level of customer satisfaction and the operation of the business and its employees at the highest possible level can partly be attributed to the setting up and the functioning of a management structure that can ensure that its facilities are well integrated into its operations

Why Facilities management

Cost reduction:

An effective running and operation of the facilities arm of any business can result in a substantial reduction of operational and administrative cost of the running of the business. Where cleaning facilities for example, are not managed effectively, and the business is being run from an environment that is not healthy, the result will be many sick days off from staff, higher sick pay and therefore higher operational cost

For the best delivery of value and customer satisfaction, many businesses tend to differentiate between its principal activities and those considered as supporting or non-core activities. Such non-core activities may include , groundworks, such as gardening and landscaping; cleaning including window cleaning, maintenance; and the supply of office furniture, toiletries etc. The cost of providing such non-core services could be substantial; and a coordinated facilities management strategy could result in a substantial cost savings for the business

Improvement in performance levels

For staff to operate at the optimal level, it is necessary that the business and its operations are being carried out in the right environmental conditions. A reliable facilities management strategy will ensure that this is possible. Where the size of the business is fairly large or has fairly complex operations or processes a well thought-out facilities management will be in the best position to ensure that the needs of the company are properly catered for.
A well planned facilities management will ensure that such vital services including the cleaning of the offices, groundworks and other support services are delivered in a very effective and responsive manner as and when it is required.

Raising the level of customer satisfaction

The delivery and attainment of a high level of customer satisfaction and the operation of the business and its employees at the highest possible level can partly be attributed to the setting up and the functioning of a management structure to ensure that its facilities are well integrated into its operations.

For many businesses, neglecting strategic facilities management will only mean asking for trouble. Where the setup of the business does not make it easy or possible to provide these in-house, as many businesses have found out, outsourcing to companies like Fullfield Facilities Management is a better solution. Such companies have, in many cases got all the necessary facilities and personnel to help with the logistics and the implementation of the facilities management of the business. Businesses that have gone this way have seen a substantial savings in cost and the delivery of a higher quality service in the provision of facilities management services.

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